Pret’s coffee subscription seemed like a great deal at £30/month for five drinks a day. But when you want to cancel, that’s when things get frustrating.
The “Cancel Subscription” button isn’t where you’d expect. It’s not in settings. It’s not in your account page. Pret has buried it three levels deep, and honestly, it feels deliberate.
I’ve cancelled and reactivated this subscription twice (winter breaks, then budget cuts). Here’s exactly where that button is hiding, plus two backup methods for when the app acts up.
What you need:
⏱️ Time: 3 minutes if you know where to look
📱 Where to do it: Pret app (easiest) or website
💷 Cancellation fee: None
📅 Updated: February 2026
The Billing Thing You Need to Know First
Pret charges you on the same date each month. If you signed up on the 15th, you’re billed on the 15th.
Here’s the annoying part: you must cancel at least 24 hours before your renewal date or you’ll be charged for another month.
So if your renewal is tomorrow, you’re too late. You’ll get charged, but you can still use the subscription for that month and cancel before the next billing cycle.
Check when you renew:
In the app:
- Tap your account icon (bottom right)
- Tap “Club Pret”
- Your next billing date shows at the top
On the website:
- Log in at pret.co.uk
- Click “My Account”
- Look for “Next Payment Date”
Screenshot this. Seriously. If there’s a billing dispute later, you’ll need it.
What Happens When You Cancel
Let me be clear about what you lose:
Immediate:
- Your 5 drinks per day benefit stops at the end of your current billing period
- You can’t reactivate mid-month (you’d have to subscribe again and pay full price)
You keep:
- Access until your paid period ends
- Your order history
- The ability to re-subscribe later
Refunds:
Pret doesn’t do partial refunds. If you cancel on the 2nd but paid for the whole month, tough luck. They’ll tell you to just keep using it until it expires.
Method 1: Cancel in the Pret App (Where the Button Actually Is)
This works on iPhone and Android. The button is in the same annoying spot on both.
Here’s the path:
Step 1: Open the Pret app and make sure you’re logged in.
Step 2: Tap the account icon in the bottom right corner (looks like a little person).
Step 3: Tap “Club Pret” near the top.
Step 4: Scroll all the way to the bottom. Past your payment method. Past the FAQs. Past everything that looks useful.
Step 5: You’ll see “Manage Subscription” in small text. Tap it.
Step 6: NOW you’ll finally see “Cancel Subscription.” It’s a text link, not a button. Easy to miss.
Step 7: Tap “Cancel Subscription.”
Step 8: Pret will try to keep you:
- “Are you sure? You’ll lose your benefits”
- “Would you like to pause instead?”
Ignore these if you actually want to cancel.
Step 9: Tap “Yes, Cancel My Subscription” (or whatever the final confirm button says – they change the wording sometimes).
Step 10: You should see a confirmation screen: “Your subscription will end on [date].”
Screenshot this confirmation page. The app doesn’t email you a confirmation automatically, which is ridiculous but true.
Did it work?
Go back to the Club Pret page. If it worked, you’ll see:
- “Subscription Status: Cancelled”
- “Active Until: [your end date]”
If you still see “Active” without the cancellation note, try again or use Method 2.
Method 2: Cancel via Pret Website (The Reliable Backup)
Sometimes the app glitches. The website is more stable.
Steps:
Step 1: Go to pret.co.uk and log in (top right corner, “Sign In”).
Step 2: Click on your name/account icon once logged in.
Step 3: Select “My Account” from the dropdown.
Step 4: Look for “Club Pret Subscription” section on the left sidebar.
Step 5: Click “Manage Subscription.”
Step 6: Scroll down past your payment details.
Step 7: Click “Cancel Subscription” (it’s a link, not a prominent button).
Step 8: Confirm on the next page.
Step 9: You should get an on-screen confirmation. Screenshot it.
Pro tip: The website actually sends a confirmation email (the app often doesn’t). Check your inbox within an hour.
Method 3: Email Pret Customer Service
Use this if:
- The app crashes when you try to cancel
- You don’t have the app anymore
- The website won’t load properly
- You want written proof of your cancellation request
Email details:
Send to: customer.service@pret.co.uk
Response time: Usually within 24 hours on weekdays
Email template:
Subject: Cancel Club Pret Subscription - [Your Email]
Hi Pret Team,
Please cancel my Club Pret subscription immediately.
Account email: [your email]
Name on account: [your name]
Please confirm the cancellation and let me know the last day I can use my subscription.
Thanks,
[Your name]That’s it. Keep it short. They’ll respond with confirmation.
Warning: They might reply with a “we’d love for you to stay” message first. Just reply: “Thanks, but please proceed with the cancellation.”
Keep the entire email thread. If you get charged after this, it’s your proof for a refund claim.
Remove Your Payment Card
Here’s something most people forget: your card stays saved even after you cancel.
If you don’t plan to re-subscribe, delete it:
In the app:
- Account → Club Pret → Manage Subscription
- Tap “Payment Method”
- Tap “Remove Card”
On the website:
- My Account → Club Pret
- Payment Methods
- Delete
Why bother? Because if you accidentally tap “Reactivate” months later (it happens when you’re just browsing the app while hungry), you don’t want it to auto-charge without warning.
The “Pause” Option (If You’re Unsure)
Before you fully cancel, consider this:
Pret lets you pause for up to 3 months. Your subscription freezes, you don’t get charged, and you can unpause anytime.
Good for:
- Going on holiday
- Tight budget month
- Working from home for a bit
How to pause:
- Go to Manage Subscription (same path as cancelling)
- Choose “Pause Subscription” instead
- Select how long (1-3 months)
The catch:
You can’t use any benefits during the pause. It’s completely frozen. And if you forget to cancel after unpausing, the charges restart automatically.
Honestly? If you’re done with Pret subscription, just cancel. Pausing just delays the inevitable and you might forget about it.
Verify Your Cancellation Actually Worked
Don’t just trust the confirmation screen. Actually verify:
Immediate checks:
Day 1 (today):
- Screenshot your confirmation
- Check for confirmation email (website cancellations only)
- Check your subscription status in the app (should say “Cancelled” or “Active until [date]”)
Day 2-3:
- Log in again and verify status hasn’t reverted (rare but possible with app glitches)
Your former billing date:
- Check your bank statement
- Make sure no charge appeared
- If you were charged, contact Pret immediately with your screenshot proof
Set a calendar reminder:
Add a reminder for 2 days before your old billing date. Check your bank account. If there’s a charge, you have time to dispute it while it’s still pending.
What If You Get Charged After Cancelling
This happens sometimes. Here’s what to do:
Within 24 hours of the charge:
- Email customer.service@pret.co.uk immediately
- Subject: “Charged After Cancellation – Refund Request”
- Attach your cancellation screenshot
- State clearly: “I cancelled on [date] but was charged on [date]. Please refund.”
If Pret doesn’t respond in 3 days:
- Contact your bank
- Dispute the charge as “cancelled subscription still charged”
- Provide your cancellation proof
Most banks side with customers on this. You’ll likely get refunded within 7-10 days.
Can You Re-subscribe Later?
Yes. Anytime.
Just download the app (or go to the website) and subscribe again. You’ll pay the current rate (which might be different from what you paid before).
Your account:
- Order history is still there
- Saved payment method might still be there (if you didn’t delete it)
- Previous subscription benefits don’t carry over (you start fresh)
Current pricing (February 2026):
- £30/month for 5 drinks per day
- Barista-made drinks only (not bottles or cans)
They sometimes offer discounts for new subscribers (like first month £10), but these usually don’t apply to returning customers. Worth checking though.
Frequently Asked Questions
Can I cancel mid-month and get money back?
No. Pret’s policy is no partial refunds. If you cancel on the 5th but paid for the whole month on the 1st, you get no money back. Your subscription just won’t renew next month.
Use your benefits until your paid period ends. Get your money’s worth.
How many days notice do I need to give?
24 hours before your next billing date. Cancel on the 13th if you renew on the 15th and you’re safe. Cancel on the 14th and you might still get charged depending on the exact time.
To be safe: cancel at least 2-3 days before renewal.
What if the app won’t let me cancel?
Use the website method or email customer service. Don’t wait – if your renewal date passes while you’re troubleshooting the app, you’ll get charged.
Do I have to return anything?
No. If you got a reusable cup or any merch through promotions, it’s yours to keep.
Will my barista know I cancelled?
No. And you can still buy drinks normally – you just pay full price. The subscription just gives you the discount.
Can I cancel and restart in the same month?
No. Once you cancel, it runs until your period ends. You can’t reactivate mid-period. You’d have to wait until after your current subscription expires, then start a new one (and pay for a full month).
What if I move away from areas with Pret shops?
Cancel it. There’s no “pause for relocation” option. If you move back later, just re-subscribe.
Does cancelling affect my Pret Perks account?
No. Your general Pret account (for Perks, stars, etc.) stays active even if you cancel Club Pret. These are separate systems.
Quick Summary
Fastest way to cancel Pret subscription:
- Open Pret app → Account → Club Pret → scroll to bottom → Manage Subscription → Cancel Subscription
- Or use the website: pret.co.uk → My Account → Club Pret → Manage Subscription → Cancel
- Screenshot your confirmation
- Check your bank statement on your old billing date to verify no charge
Remember:
- Cancel at least 24 hours before renewal
- No partial refunds
- Your benefits work until your paid period ends
- Remove your saved card if you’re not coming back
That’s it. Don’t let the hidden button frustrate you. Now you know exactly where it is.
Similar Guides
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- How to Cancel Beer52 Without Calling
- Cancel JustEat Plus Before You Get Charged (coming soon)
- See All UK Subscription Cancellation Guides
Last Updated: February 2026
Tested On: Pret app version 4.12 (iOS) and current website
Found a change in Pret’s cancellation process? Let us know so we can update this guide.